AI agents and voice assistants
An AI agent is software that uses a language model to understand a request and complete a task with real tools: your calendar, CRM, business software or phone line. Softboom designs AI agents and voice assistants for companies. We connect them to your systems, agree with you on what they may do alone and what must go to a person, and protect them against manipulation and data leaks.
What we build
Phone assistants
They answer 24/7, book appointments, send WhatsApp confirmations and pass the calls that matter to a person. It is the technology behind yourang.ai, adapted to your case.
Operational agents
They work inside your business software: they prepare files, reconcile data, chase whoever needs to reply and leave you only the decisions.
Team copilots
Customer and case summaries, email and message drafts, search across company documents, voice notes turned into structured data.
MCP and API integrations
MCP servers and APIs that let models work on your tools with authentication, permissions and an action log.
Our flagship product
The phone always answers. Even when you can’t.
yourang.ai is the AI phone assistant we built for small businesses: it answers 24/7, books appointments, confirms on WhatsApp and passes the calls that matter to a person. 970 Italian companies use it.
Listen to a sample call
Guest: Good evening, do you have a table for four tomorrow at 9 pm? yourang.ai: Good evening! Tomorrow at 9 pm for four, I have a table inside. What name should I book under? Guest: Rossi. Is there anything gluten-free on the menu? yourang.ai: Yes, there are gluten-free pasta dishes and desserts. Booked for Rossi, tomorrow at 9 pm: I’m sending the confirmation on WhatsApp.
- Booking in the calendar
- WhatsApp confirmation
Sample conversation, for illustration only.
How our agents behave
Measured autonomy
The agent acts alone only when its confidence is above a threshold you choose. Everything else goes to a review queue with the proposal already prepared.
Role permissions
The agent can only use the tools and data allowed to the role of the person using it. The check happens on every call, not once.
Everything logged
Actions, messages and calls are recorded: you always know who did what, person or AI.
The right model for each task
We choose between Claude, GPT, Gemini and open models on quality, cost and data handling, preferring providers that do not retain content.
Technologies
Frequently asked questions
What is the difference between a chatbot and an AI agent?
A chatbot answers questions. An AI agent acts: it reads the calendar, creates an appointment, updates a customer record, sends a confirmation. That is why an agent must be designed with permissions, limits and checks, like a new colleague.
Is my customers’ data used to train the models?
We configure AI providers so that data is not used for training and, where needed, is not retained. We send models only the data the task needs and keep production data in Europe.
Can an AI agent make mistakes?
Yes, like a person. That is why irreversible or uncertain actions require human confirmation, every number the agent quotes is checked against real data, and everything is logged.
Tell us what you want to build.
Write a few lines about your project: we will reply personally to set up a first call.